Privacy Policy
Last updated: July 2026. This policy explains how personal information is handled when you use the THRive website, request a demo, ask for pricing guidance, or contact the team about HR, payroll and expenses services.
For website and demo enquiries, ITCS (UK) LTD operates this site for THRive HR. If you have a privacy question, contact the team on 01656 534 725 or through the contact page.
Information we collect
We may collect the details you choose to send through forms or enquiry tools, including your name, company name, business email address, phone number, team size, industry, current HR or payroll setup, budget range, demo preferences and any message you add.
We may also collect basic website and technical information such as IP address, browser type, device information, pages visited, form security checks, cookie preferences and enquiry timestamps. This helps the website run securely and helps the team understand which parts of the site are useful.
How we use the information
We use enquiry information to respond to your request, arrange demos, recommend relevant THRive HR, payroll or expenses modules, keep a record of business conversations, improve the website and protect the site from spam or misuse.
Where the site uses optional analytics, marketing or preference tools, we use those only where they are enabled and where the required consent or lawful basis applies.
Lawful basis
Depending on the situation, we may rely on legitimate interests to respond to business enquiries and keep the website secure, pre-contract steps when you ask about THRive services, consent for optional cookies or marketing where required, and legal obligation where records must be retained.
Who we share information with
We do not sell personal information. We may share relevant details with people working on THRive enquiries, ITCS support staff, website hosting providers, email delivery services, form/security tools, analytics providers where enabled, and professional advisers where needed.
Processors and service providers should only use the information for the service they provide to us. If information is transferred outside the UK, appropriate safeguards should be used where required.
How long we keep information
Enquiry and demo details are kept only for as long as needed to respond, manage follow-up, keep business records and meet legal or accounting requirements. Website security logs and analytics information are normally kept for shorter operational periods unless they are needed to investigate misuse or protect the service.
Your rights
You can ask to access, correct, delete, restrict or object to the use of your personal information. You may also ask for a copy of information you provided, withdraw consent where processing is based on consent, or complain to the UK Information Commissioner’s Office.
Please do not submit employee payroll records, medical information or other sensitive staff data through general website forms unless the THRive team specifically asks for it through an approved channel.